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WordPress Care Package Disclaimers

Terms & Disclaimers for WordPress Care Plans

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Gridd about us
Last updated: November 2025
Thank you for choosing our WordPress Care services. To ensure clarity, trust, and smooth collaboration, the following Terms & Disclaimers outline what is included in your plan, how support works, and what responsibilities apply to both parties.
1. Scope of Services
Our WordPress Care plans include ongoing updates, maintenance, and support. Services vary by plan level (Essential Care, Professional Care, Premium Care). Requests outside your plan may require additional hours or a separate quote.
2. Support Time & Billing
  • Monthly support time does not roll over.
  • Time can be used for any of our in-house services (content edits, updates, fixes).
  • If a task exceeds your remaining time, we will notify you before proceeding.
  • Extra hours can be purchased if needed.
3. Response & Turnaround Times
  • Standard turnaround for non-urgent work: 3–5 business days.
  • Tasks are handled in order received unless your plan includes priority support.
  • Same-day or expedited requests may include an additional fee.
  • Critical issues (site down, security problems) are prioritized.
4. Maintenance & Monitoring
Maintenance tasks (updates, backups, scans, monitoring) are performed according to the schedule in your plan. This may include WordPress core updates, plugin/theme updates, uptime checks, backups, and security scans.
5. Security & Malware Disclaimer
While we follow best practices to secure your website:
  • No site is 100% hack-proof.
  • We are not liable for losses caused by hacks, hosting issues, or third-party tools.
  • Malware cleanup may require additional billing unless included in your plan.
  • If a breach occurs due to weak passwords, outdated hosting, or unauthorized changes, extra cleanup time may be billed.
6. Google Analytics & Search Console
Analytics support differs by plan.
  • We are not responsible for data loss caused by past configurations or hosting issues.
  • Advanced tracking (events, conversions, funnels, eCommerce data) may require custom setups billed separately.
  • Insights provided are recommendations, not performance guarantees.
7. Excluded Services
The following are not included unless specified in your plan:
  • Hosting, domains, and email services
  • Custom plugin or theme development
  • Full website redesigns
  • Marketing, SEO campaigns, or ads
  • Copywriting or brand strategy
  • Large content migrations
  • Legal, compliance, or financial consulting
  • Advanced feature builds (LMS, membership systems, etc.)
These services can be quoted separately.
8. Third-Party Plugins, Themes & Tools
  • Paid plugins/themes require active licenses from the client unless we manage them.
  • We may recommend removing outdated or insecure software.
  • Some issues may depend on the vendor’s support response times.
  • We are not responsible for bugs introduced by third-party updates.
9. Client Responsibilities
  • Provide admin access to WordPress, hosting, and relevant tools.
  • Maintain secure passwords and follow security best practices.
  • Supply content (text, images, video) for updates.
  • Avoid installing plugins or making structural changes without notifying us.
  • Ensure your hosting meets minimum performance and security standards.
10. Communication
  • Support requests must come through our official support email/system.
  • We do not accept support requests via social media or messaging apps.
11. Billing & Cancellation
  • Plans are billed monthly or annually.
  • Payment must be current to remain active in your plan.
  • You may cancel anytime with 14 days’ notice.
  • Upon cancellation, services end at the end of your billing period.
  • Unused support time is not refunded.
12. Liability Limitation
By enrolling in a Care plan, you agree that we are not liable for:
  • Website downtime or outages
  • Loss of revenue, traffic, or rankings
  • Hosting failures or third-party service issues
  • Hacks outside our control
  • Conflicts caused by client-installed plugins or code
We always act with professionalism and care, but cannot guarantee outcomes beyond our control.
13. Updates to These Terms
These terms may be updated periodically. Any changes will be reflected with a new “Last Updated” date.
Contact
For questions, please contact: [email protected]